How can we help?
Help with Mexico Ready: Residency. Answers to the common questions, and a real person at the other end of the email.
Email supportHow do I restore my purchase?
- 1Make sure you’re signed in to the App Store with the Apple Account you used to buy Mexico Ready Pro.
- 2Open Mexico Ready: Residency and go to Settings.
- 3Tap Restore purchases. Pro unlocks again on that device, at no cost.
Common questions
How do I share Pro with my family?
Mexico Ready Pro supports Family Sharing. If Purchase Sharing is on for your family group, family members can unlock Pro on their own devices with Restore purchases.
My plan isn’t syncing between devices.
Your plan syncs through iCloud. Check that both devices are signed in to the same Apple Account and that iCloud is turned on for Mexico Ready: Residency. Syncing can take a few minutes after a change. The app works fully without iCloud, and when backup is off, the app’s Settings says so.
Can I switch the app between English and Spanish?
Yes, at any time, in Settings. Administrative terms such as canje, INM and CURP stay in Spanish in both languages, because those are the words you’ll see on the forms and at the office.
My reminders aren’t arriving.
Reminders are part of Pro. If Pro is unlocked, check that notifications are allowed for Residency in the iOS Settings app, under Notifications.
How do I get a refund?
Purchases go through Apple, so refunds do too. Request one at reportaproblem.apple.com.
Is the content official?
No. Mexico Ready is not affiliated with the INM, the SRE or the Government of Mexico. This is guidance, not legal advice. Consulates apply their own criteria; confirm with yours before you apply.
I think something in the app is wrong.
Please tell us. Email what the app says, where you saw it, and what you think is wrong, and we’ll check it against the sources.
Is there an Android version?
No. Mexico Ready: Residency is for iPhone and iPad, on iOS 17 or later.
Contact us
Email us and include your device, iOS version, and app version if something isn’t working.