How can we help?
Answers to the common questions, and a real person at the other end of the email.
Email supportHow do I restore my purchase?
- 1Make sure you’re signed in to the App Store with the Apple Account you used to buy Mexico Ready Pro.
- 2Open Mexico Ready and go to Settings.
- 3Tap Restore Purchases. Pro unlocks again on that device, at no cost.
Common questions
How do I share Pro with my family?
Mexico Ready Pro supports Family Sharing. If Purchase Sharing is on for your family group, family members can unlock Pro on their own devices with Restore Purchases.
My progress isn’t syncing between devices.
Progress syncs through iCloud. Check that both devices are signed in to the same Apple Account and that iCloud is turned on for Mexico Ready. Syncing can take a few minutes after you study.
Can I switch the app between English and Spanish?
Yes, at any time. The practice questions stay in Spanish on purpose, because the SRE exam is in Spanish.
How do I get a refund?
Purchases go through Apple, so refunds do too. Request one at reportaproblem.apple.com.
Is the content official?
No. Mexico Ready is not affiliated with the SRE or the Government of Mexico. The questions are original study material and don’t constitute legal advice.
I think a question has an error.
Please tell us. Email the question text and what you think is wrong, and we’ll check it against the sources.
Is there an Android version?
No. Mexico Ready is for iPhone and iPad, on iOS 17 or later.
Contact us
Email us and include your device, iOS version, and app version if something isn’t working.